Grievance Officer
If you have a complaint about a listing, a transaction, content on the platform or the handling of your personal data, you can write to our Grievance Officer. This page is published in line with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
- Grievance Officer
- Krishna Raghav
- grievance@techescrow.in
- Phone
- 9821110832
- Address
- TechEscrow, H no 26, gali no 1, ashok vihar phase 3, gurgaon
- Hours
- Monday to Saturday, 10:00 to 19:00 IST (closed on public holidays)
How we handle a complaint
- Email us with your registered email address, the order number or listing link, and a clear description of the problem. Attach screenshots or photos where they help.
- We acknowledge your complaint within 48 hours.
- We investigate, ask you or the other party for more information if needed, and resolve the complaint within 30 days of receiving it.
- If you are not satisfied with the outcome, you may escalate to any authority or forum available to you under applicable law, including the consumer helpline and consumer commissions.
For problems with an order that is still in its 48-hour test window, please use the Report a problem button on the order page first. It is the fastest route. See our Refund & Dispute Policy.